Warranty and Returns

WARRANTY

General information:

Please read through the description of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you are have any questions, feel free to contact us.

iPadAlternative.com offers a 12 month warranty on electronic devices unless specified otherwise. Accessories, such as batteries and headsets are covered by a 3 month warranty. Our warranty covers technical problems such as screen issue, motherboard damage and malfunctioning buttons.

Technical Issues:

If you experience a technical problem with an item within 30 days of its arrival, we will replace the item or offer a full refund. Upon arrival of your product at our facility, we must confirm the defect before proceeding to a refund or a replacement. We are unable to issue refunds for products beyond the 30 day time frame.

Non-Technical Issues:

You may return an item for non-technical issues within 7 days of its arrival. This is extended to 30 days in some cases. There is a 10% restocking fee for the return of products without any technical issues.

What is considered a technical issue?

Screen issue, motherboard damage, malfunctioning buttons

Please note: 

• Firmware/software does not fall under that category;
• Physical damage or modifications done to an item will void the warranty;
• Any product returned with any type of physical damage will be subject to 20% restocking fee of the full amount.

DOA (Dead on Arrival):

We do perform QC (quality control) on all devices and test them thoroughly before they ship. While DOA devices are rare, they can still occur. We will pay a $15 credit (to compensate the return shipping fees) for a DOA sent back for repair or exchange. The $15 credit does not apply to items being shipped back for a refund. Upon arrival of your product at our facility, we will confirm the DOA and then process refund if applicable.

What is a DOA?

A DOA is a product that does not power on, hence the term Dead on Arrival. We must be notified within 48 hours about a DOA product in order to apply the 15$ credit policy.

How to return an item for repair/replacement or refund:

Promptly fill out the iPadAlternative.com return PDF form that will be sent to you by email. Place the return form in your returning package along with your item.

For repair/replacement:

For replacement, securely pack and seal the return merchandise in an appropriate box or envelope. For repairs, ship the device without the accessories and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us. 

**When we ship back your product, we ship it via regular mail. We can ship it back by Express shipping at your request, you will need to pay the difference between the express shipping and the regular mail shipping.**

For refund:

If the product is being sent back for a refund, please return it in the original box with accessories. Any accessories missing will be deducted from the total amount paid. Send it back using a regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase. You are responsible for the shipping cost when shipping the product back to us. 

Missing accessories:

Packages are checked thoroughly before they are shipped out. An item checklist is sent out with every package to ensure that the orders are complete. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back by air mail.

Items sent without authorization (without RMA#)

Please make sure to get an RMA# or speak with a customer service representative before returning an item. Otherwise the pacakge will not be accepted and returned to sender.